Guidance Documents

Posted April 30, 2020

Providing Telephone and Virtual Care
OTN (Ontario Telemedicine Network)

Drum KB, Littleton HL. Therapeutic boundaries in telepsychology: Unique issues and best practice recommendations. Prof Psychol Res Pr. 2014;45(5):309–315. doi:10.1037/a0036127


Posted April 24, 2020

Ontario College of Nurses
Telepractice – Practice Guideline

Remote Psychological First Aid during a COVID-19 outbreak
Final guidance note – March 2020
Psychosocial Centre, International Federation of Red Cross and Red Crescent Societies

COVID-19 Tips: Building Rapport with Youth via Telehealth
Seager van Dyk, Ilana & Kroll, Juliet & Martinez, Ruben & Emerson, Natacha & Bursch, Brenda. (2020).

Chapter 2: “The Telephone Interview” by Peter Curtis MD, in Telephone Medicine: A Guide for the Practicing Physician, Anna B. Reisman, David L. Stevens, ACP Press, 2002.
*Google Books preview – whole chapter currently available):

Telephone and E-Counselling Competencies
British Association for Counselling & Psychotherapy
*associated curricula:

Greenhalgh, T., Koh, G. C. H., & Car, J. (2020). Covid-19: a remote assessment in primary care. BMJ, 368.

Brenes, G. A., Ingram, C. W., & Danhauer, S. C. (2011). Benefits and challenges of conducting psychotherapy by telephone. Professional Psychology: Research and Practice, 42(6), 543.

Morony, S., Weir, K., Duncan, G., Biggs, J., Nutbeam, D., & McCaffery, K. (2017). Experiences of teach-back in a telephone health service. HLRP: Health Literacy Research and Practice, 1(4), e173-e181.

Carius, C., Zippel-Schultz, B., Schultz, C., Schultz, M., & Helms, T. M. (2016). Developing a holistic competence model for telenursing practice: Perspectives from telenurses and managers of telemedical service centres. Journal of the International Society for Telemedicine and eHealth, 4, e22-1.